Politique de remboursement

Refunds

If you're not completely satisfied with your fragrance, simply contact us within 72 hours of receiving your order. Whether you don't enjoy the scent or there's another reason, we'll work with you to find a fair solution.

Depending on the circumstances, we may offer either:

• A refund to your original payment method, or
• A Just Fragrances gift card.

Whether the fragrance needs to be returned is determined on a case-by-case basis. If a return is required, our support team will provide you with instructions before anything is sent back. Returns sent without prior approval may not be accepted.

To request a refund, please email team@tryjustfragrances.com with your order number and a brief explanation of the issue.

Damaged, Incorrect or Faulty Orders

Please inspect your order as soon as it arrives. If your item arrives damaged, is faulty, or you've received the wrong product, contact us immediately at team@tryjustfragrances.com so we can resolve the issue as quickly as possible.

Order Cancellations

Orders may be cancelled before they have been dispatched, which is typically within 1–2 business days of being placed.

Once an order has been dispatched, it can no longer be cancelled.

Please note that shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges. If an exchange is appropriate, our support team will advise you on the best solution based on your situation.

Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please contact us at:

Email: team@tryjustfragrances.com