Shipping Policy

Thank you for shopping with Just Fragrances. We aim to dispatch every order as quickly as possible while keeping you informed every step of the way.

Order Processing

All orders are processed and dispatched within 1–2 business days.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number so you can follow your delivery.

Please note that orders are not processed or dispatched on weekends or public holidays.

United Kingdom Shipping

All UK orders are shipped via Royal Mail Tracked 48.

• Processing Time: 1–2 business days
• Delivery Time: Approximately 2 business days after dispatch
• Tracking: Included with every order

Delivery times are estimates provided by Royal Mail and may occasionally vary due to circumstances outside our control.

United States Shipping

All US orders are shipped via USPS or UPS, depending on the destination and the most suitable carrier.

• Processing Time: 1–2 business days
• Delivery Time: Approximately 3–4 business days after dispatch
• Tracking: Included with every order

Once your order has been shipped, you'll receive an email with your tracking information.

Tracking Your Order

As soon as your order leaves our warehouse, we'll email you a tracking number. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

Address Accuracy

Please ensure your shipping address is correct before placing your order. We cannot be responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

If you notice an error after placing your order, please contact us immediately at team@tryjustfragrances.com. We'll do our best to update your details before your order is dispatched.

Delays

While we always aim to meet our estimated delivery times, occasional delays may occur due to carrier operations, severe weather, customs processing, or other circumstances outside our control.

We appreciate your patience and will gladly assist if you experience any unexpected delays.

Lost or Damaged Parcels

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us as soon as possible at team@tryjustfragrances.com so we can investigate and resolve the issue.

Questions?

If you have any questions regarding shipping or your order, please contact our support team:

Email: team@tryjustfragrances.com