Frequently Asked Questions

Just Fragrances is a fragrance house that brings together two of the world's great perfume traditions. Our fragrance oils are composed in Paris, then blended, bottled and finished by hand in Dubai, giving every bottle a French heart and an Arabian soul.

The fragrance oil is sourced from Paris, France. Every stage after that (formulation, filling and packaging) happens in Dubai, U.A.E.

Yes. We were previously known as Ascent and are now Just Fragrances, under new management.

Our name, branding and website have changed, but many of the fragrances you know and love remain the same. What's different is the team behind them: one committed to faster shipping, responsive support and a much better overall experience.

Of course. Email team@tryjustfragrances.com with your order details and our team will be happy to help.

Because you pay for the fragrance, not a famous name. We don't carry celebrity or licensing markups, we produce in small batches and we sell directly to you, so more of the price goes into what's actually in the bottle.

Yes. Every order is genuine, sealed and made to order. Each bottle is checked before it leaves us: no shortcuts, no dilution.

Yes. Our fragrances are vegan and cruelty-free.

No. Our fragrances are our own compositions. On some product pages we mention well-known fragrances they're comparable to, purely to help you picture the scent family. We're not affiliated with those brands.

• Oud Implosion: our best-seller. Sweet, resinous oud with Turkish rose and vanilla.
• Arabian Flame: darker and smokier. Warm spice and leather over deep oud.
• Attar For The West: see its product page for the full scent profile.

Choose Oud Implosion if you like sweeter, rounder scents. It opens with vanilla, has a genuine rose heart and dries down to creamy oud and agarwood.

Choose Arabian Flame if you like darker, drier scents. It's built around warm spice and leather and settles into smoky wood.

Still torn? A 10ml travel kit lets you try one before committing to a full bottle.

Yes. We offer 10ml travel kits for Oud Implosion and Arabian Flame, a great way to test a scent on your skin or to carry when you travel.

Oud Implosion is our most-loved and most-gifted fragrance. It's unisex and easy to enjoy even for people new to oud. For someone who prefers bolder, smokier scents, Arabian Flame is a great pick.

Both. All our fragrances are unisex and composed to sit well on anyone.

Oud Implosion is a great introduction. It's sweet and rounded rather than sharp or medicinal, thanks to the vanilla, rose and benzoin that soften the oud.

A sweet, resinous oud built on Turkish and Bulgarian rose, warmed by vanilla and benzoin over creamy Laotian agarwood. Long-wearing and rounded rather than sharp.

Vanilla, Turkish Rose, Bulgarian Rose, Laotian Oud, Agarwood and Benzoin.

Around 8–10 hours on skin and 24+ hours on fabric. A morning application carries comfortably into the evening.

It's noticeable at arm's length for the first 4–6 hours, filling the space around you, and leaves a warm, resinous trail as you move: the kind people notice after you've already passed.

It sits in the same family as Oud Satin Mood by Maison Francis Kurkdjian. Think spiced oak barrels, burning embers and golden hour.

Yes. It's built around real Laotian oud and agarwood.

It shines in the evening and in cooler weather, when its warmth really opens up. In the heat, use a lighter hand (two sprays) and it works beautifully year-round.

Warm spice and leather over deep oud, settling into dry, smoky wood. Darker and drier than Oud Implosion.

Woody notes, Leather, Oud and Warm Spice.

Around 8–10 hours on skin and 24+ hours on fabric, with noticeable projection for the first 4–6 hours.

It sits in the same family as Black Afgano by Nasomatto.

Two to three. It projects strongly, so a light hand serves you better than a heavy one.

Our fragrances are Eau de Parfum strength, at 25–30% perfume concentration, well above an Eau de Toilette (15–20%) or Eau de Cologne (5–15%). That's why a few sprays go a long way.

Full bottles are 100ml. We also offer 10ml travel kits.

Usually two to four. Our fragrances are concentrated and project well, so start with two and build up if you like.

On pulse points, where your skin is warmest: the sides of the neck, the chest, behind the ears and the inner wrists. Warmth helps the fragrance develop and project.

Roughly 3 to 8 months, depending on how often you wear it and how many sprays you use. Daily wear at 3–4 sprays will finish a bottle sooner; occasional wear at 2 sprays will stretch it much further.

Fabric holds fragrance much longer than skin, which is why our scents can last 24+ hours on clothing. On skin, longevity depends on your skin type: drier skin tends to absorb fragrance faster.

• Apply after a shower, onto clean, moisturised skin (an unscented moisturiser works best).
• Spray on pulse points: neck, chest and wrists.
• Don't rub your wrists together; it breaks down the top notes faster.
• Store the bottle away from heat and sunlight.

Probably not. Your nose gets used to scents you wear constantly (called olfactory fatigue), so you stop noticing it while people around you still can. Resist the urge to re-spray too often.

Everyone's skin chemistry is different. Body temperature, skin type and even diet can change how a fragrance develops. Many customers love that it becomes uniquely theirs.

Yes. Many customers layer them. Apply the heavier scent first and the lighter one on top, and keep the total number of sprays modest.

Our 10ml travel kits are made for travel and fit easily in your carry-on liquids bag. For full 100ml bottles, check your airline's and airport's liquid rules before you fly, or pack them in checked luggage.

On each product page, under Ingredients. It lists every component, including naturally occurring fragrance allergens such as linalool, limonene, citronellol, geraniol, coumarin and eugenol.

Yes. Like most fine fragrances, they're alcohol-based (alcohol denat.), which carries the fragrance oil and helps it diffuse on the skin.

Yes. They're formulated to EU fragrance safety standards.

Check the ingredients list on the product page first. Then patch test: apply a small amount to your inner arm and wait 24 hours. If any irritation occurs, stop using it. If you have a known fragrance allergy, speak to your doctor before use.

Our fragrances are lightly tinted, so we recommend spraying onto skin rather than light-coloured or delicate fabrics to avoid marking.

Keep it out of direct sunlight and away from heat and humidity. A drawer or its box is ideal; avoid leaving it in the bathroom or a hot car. Always replace the cap after use.

Fragrance doesn't go off suddenly, but heat, light and air slowly change it over time. Stored correctly, a bottle stays at its best for years.

Give it a few test pumps away from your face, as new atomisers sometimes need priming. If it still isn't working, email team@tryjustfragrances.com with your order number and a short video and we'll sort it out.

Choose your fragrance, select your option (single bottle or bundle), click Add to Cart and proceed to checkout. You can review everything before you pay, and you'll receive a confirmation email as soon as your order is placed.

Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay.

Yes. Where available, you can split your payment with Shop Pay Installments. Just choose Shop Pay at checkout to see if you're eligible.

No. All orders are paid securely online at checkout.

Yes. Our store runs on Shopify's secure, encrypted checkout, and payments are processed by trusted payment providers. We never see or store your full card details.

Yes. Buy 2 bottles and save 10%, or 3 bottles and save 15%. Just choose the bundle option on the product page.

You'll pay in the currency shown at checkout. Use the country/region selector at the top or bottom of the page to switch between USD, GBP and AED.

Any applicable taxes are shown clearly at checkout before you pay, so there are no surprises.

Check your spam or promotions folder first. If it isn't there, your email address may have been mistyped. Email team@tryjustfragrances.com with your name and the details of your order and we'll find it for you.

Email us as soon as possible at team@tryjustfragrances.com. Orders are dispatched quickly, usually within 1–2 business days, but if yours hasn't shipped yet we'll do our best to update it.

Yes. Simply enter the recipient's name and address as the shipping address at checkout. We deliver anywhere in the US and UK.

We currently ship to the United States and the United Kingdom.

Not at the moment. We currently deliver to the US and UK only. Follow us on Instagram to hear first when we expand.

• United States: $5 flat rate.
• United Kingdom: £5, or free on orders over £60.

All orders are processed and dispatched within 1–2 business days. We don't dispatch on weekends or public holidays.

US orders ship from New York via USPS or UPS and typically arrive 3–4 business days after dispatch.

UK orders ship from within the UK via Royal Mail Tracked 48 and typically arrive about 2 working days after dispatch.

No. US orders ship from within the US and UK orders ship from within the UK, so there are no import duties or customs fees to pay on delivery.

As soon as your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking to become active.

Tracking can take up to 24 hours to activate and sometimes pauses while a parcel is in transit. If it hasn't moved for a few business days, email us with your order number and we'll look into it with the carrier.

Email team@tryjustfragrances.com immediately. If your order hasn't been dispatched yet, we'll do our best to update it. Please double-check your address at checkout, as we can't be responsible for delays caused by incorrect or incomplete addresses.

Occasionally deliveries are held up by carrier operations, severe weather or other circumstances outside our control. If your parcel is taking longer than expected, get in touch and we'll chase it for you.

Check with neighbours, your building's reception and any safe places first, as parcels are sometimes left nearby. If you still can't find it, email us with your order number as soon as possible and we'll help.

Contact team@tryjustfragrances.com as soon as possible with your order number. We'll investigate with the carrier and make it right.

If you're not happy with your fragrance for any reason, whether it's not what you expected or you simply don't enjoy the scent, contact us within 72 hours of receiving your order.

Depending on the circumstances, we may offer either:

• A refund to your original payment method, or
• A Just Fragrances gift card.

Read the full Refund Policy.

Email team@tryjustfragrances.com within 72 hours of delivery with your order number and a short explanation. Our team will reply with next steps.

It depends. Whether a return is required is assessed on a case-by-case basis, and our support team will let you know. Please don't send anything back without approval first, as unapproved returns may not be accepted.

If a return is required, the customer covers the cost of return shipping, unless your item arrived damaged, faulty or incorrect.

No. Original shipping charges are non-refundable.

We're sorry! Please inspect your order on arrival and email team@tryjustfragrances.com immediately with your order number and photos of the issue. We'll make it right.

Yes, as long as it hasn't been dispatched. Orders usually ship within 1–2 business days, so contact us as soon as possible. If it hasn't left us yet, we'll cancel it and issue a full refund. Once an order has been dispatched, it can no longer be cancelled.

We don't offer direct exchanges, but email us and our team will advise the best option for your situation.

Once your refund is approved, we'll process it to your original payment method and email you as soon as it's done. Depending on your bank, it may take a few business days to appear on your statement.

• Email: team@tryjustfragrances.com
• Contact form: on our Contact page
• Instagram: @tryjustfragrances

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